🙂 questions & policies 💖
most orders are made to order, and take between 5-7 business days to ship! if an item is a custom, or a pre-order, it may take longer and will be written in the listing.
once dropped off at the post office, i am not responsible for your packages. if your package is lost in transit, or taking longer than normal, please contact USPS.
questions & policies
i have a question about my order. what should i do?
send me an email at email@example.com !
i lost or broke one of my earrings, can i purchase a replacement?
depending on the style, i may be able to custom make you a replacement. please reach out at firstname.lastname@example.org to see if this is doable! (older styles may not be available any longer, but i will see what i can do!)
do you offer returns or refunds?
due to this being a small business, returns/refunds are considered on a case-by-case basis. for example, if your jewelry broke in the mail, i will of course send you a replacement. however, i try to show the products as clearly as possible with the photos i list and the descriptions, so if the piece arrives and you simply don't like it, i cannot offer a refund for that. if you ever have an issue with your order and need to discuss a replacement or possible return & refund, please email me at email@example.com, and i'll do my best to sort it out :)
i missed out on a product i really wanted, will it restock?
this really depends! if something is popular, i generally restock the items. i also like to have a core line of products that will keep coming back over and over (smiley barrettes, squiggle hoops, form earrings, squiggle necklaces...). keep a look out on my instagram @lorenmadestudio for updates on what products are restocking and when!
do you do wholesale?
i do! please send me an email firstname.lastname@example.org and i'd be happy to discuss this possibility for your store.
do you offer custom pieces?
sometimes! depending on my workload, i sometimes take on custom orders. send me a DM on instagram or an email, and we can talk about what you're looking for and if it's possible :)
if you have any other questions, don't hesitate to send me an email!